Privacy Policy

At Porcelain Putt, accessible from our online platform, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Porcelain Putt and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on our online platform, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and our online platform, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Personal Identifiers: Your name, email address, postal address, phone number, and similar contact data. This is typically collected when you make a purchase, schedule a custom club fitting, or sign up for golf instruction.
• Payment Data: Data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor and you should review its privacy policies and contact the payment processor directly to respond to your questions.
• Demographic Information: Such as age, gender, and preferences related to golf equipment or playing style, which helps us to tailor our bespoke golf accessories design and custom ceramic club fittings more accurately.
• Customer Support Information: Content of communications with us, whether by email, phone, or otherwise, for purposes of customer service related to our ceramic club repair and refurbishment or other services.

How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our online platform and retail services.
• Improve, personalize, and expand our online platform and product offerings.
• Understand and analyze how you use our online platform and services.
• Develop new products, services, features, and functionality, particularly in ceramic golf equipment and bespoke accessories.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the online platform, and for marketing and promotional purposes regarding our high-end ceramic golf equipment and golf instruction.
• Process your transactions and manage orders for retail sales and custom work.
• Send you emails regarding your orders, services, or other relevant information.
• Find and prevent fraud.

Legal Basis for Processing Personal Data (GDPR)

For individuals located in the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Porcelain Putt may process your Personal Data because:

• We need to perform a contract with you (e.g., fulfilling orders for ceramic golf equipment or providing golf instruction).
• You have given us permission to do so.
• The processing is in our legitimate interests and it's not overridden by your rights.
• For payment processing purposes.
• To comply with the law.

Data Retention

We retain personal data for as long as necessary to provide the services you have requested, and thereafter for legitimate business purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. We will keep your information for as long as your account is active or for as long as needed to provide you with our services, or for a reasonable period thereafter in accordance with our data retention policies and applicable law.

Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. In certain circumstances, you have the following data protection rights:

• The right to access, update or to delete the information we have on you.
• The right of rectification.
• The right to object.
• The right of restriction.
• The right to data portability.
• The right to withdraw consent.

To exercise any of these rights, please contact us at the address provided below.

Log Files

Porcelain Putt follows a standard procedure of using log files. These files log visitors when they visit our online platform. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Marketing Communications

We may use your personal data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you regarding our high-end ceramic golf equipment, custom fittings, bespoke accessories, repairs, or golf instruction. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us directly.

Third-Party Privacy Policies

Porcelain Putt's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Porcelain Putt does not knowingly collect any Personal Identifiable Information from children under the age of 16. If you think that your child provided this kind of information on our online platform, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Porcelain Putt
• 1180 Rue Sainte-Catherine Ouest, Suite 600
• Montréal, Québec, H3B 3T7
• Canada